Returns & Exchanges

At Laura James, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery. Please ensure all furniture is returned in its original packaging and unassembled to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer experience team via our online portal or email with your order number and the reason for your return to receive a unique Return Authorization code.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes, ensuring all components, hardware, and instructions are included to prevent damage during transit.

• 3.
  Arrange Collection

  Once your request is approved, we will coordinate a convenient collection date with our specialist furniture couriers or provide instructions for a drop-off point.

• 4.
  Quality Check & Refund

  After our warehouse team inspects the returned items to confirm they meet our return conditions, your refund will be processed to your original payment method within 10 business days.